These Terms of Service (“Terms”) govern your use of the website and services provided by European Transaction Reversal Center (“ETR Center,” “we,” “us”). By accessing this site or submitting a case, you agree to these Terms.
1. Nature of Our Services
ETR Center provides informational resources and case-preparation and documentation services intended to assist individuals in pursuing payment reversals and funds recalls through their banks and the relevant payment networks. We are not a law firm, and nothing on this site constitutes legal or financial advice.
2. No Guarantee of Outcome
The success of any reversal or chargeback depends on factors outside our control, including payment-network rules, applicable time limits, the conduct of your bank, and the specifics of your transaction. We make no representation or warranty that any particular result, recovery, or refund will be achieved.
3. Eligibility
You must be at least 18 years old and the lawful account holder of the payments in question to use our services. You agree to provide accurate, current, and complete information.
4. Your Responsibilities
- Provide truthful and complete documentation relating to your case;
- Comply with any deadlines communicated to you;
- Refrain from using our services for any unlawful or fraudulent purpose.
5. Fees
Where fees apply to case-preparation services, they will be disclosed to you in writing before any engagement begins. Initial case assessments are provided without an upfront assessment fee.
6. Limitation of Liability
To the maximum extent permitted by law, ETR Center shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or services, nor for any decision made by a bank or payment network.
7. Intellectual Property
All content on this website, including text, graphics, and logos, is the property of ETR Center and may not be reproduced without permission.
8. Governing Law
These Terms are governed by the laws of Belgium and the applicable regulations of the European Union. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Brussels.
9. Contact
European Transaction Reversal Center
Rue du Commerce 31, 1000 Brussels, Belgium
intake@etr-center.eu